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    Working With Difficult People: Revised and Expanded
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    Working With Difficult People: Revised and Expanded

    By Muriel Solomon

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    Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
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