This short book is packed with advice, guidance and how-to's in two of the most important skills required of managers today. Assertiveness deals with the subject of human behaviour, with different personality types and how to recognise them. It deals with the subject of poor communication and how to influence changes in behaviour in such a way as to score advantages for our business when we are dealing with confrontational problems. You'll learn about the different "ego states" of the Child, The Parent and the Adult. Also you will learn about the games that people play, how to recognise them and how to win when they are played on you.
Effective delegation is explained in Part Two. Learn how, when and why to delegate and lift yourself from "doing" to management. Learn how to make out meaningful work assignments, how to put in controls and how to get feedback all so that the work gets done efficiently and effectively. The interpersonal relationship between yourself and your subordinates is explained. All actions lead towards motivated subordinates who are willing to take tasks from you and do them properly, thoroughly and on schedule.
Benefits to you in reading this book are that you will measurably increase your ability as a manager. You will get more out of your day in terms of success and achievement. You will gain recognition from your superiors and respect and willingness from your subordinates. All of which can considerably increase your self-esteem and pleasures in your working and social life.
PHIL SINCLAIR (Author) is well-known in his home country for his publications in the field of Human Resources and Personal Development. He is publications director for Leader's-Edge (RSA), author of several books on self-help topics for managers and business entrepreneurs and author of numerous training manuals. More than 100,000 executives world-wide have listened to his seminars. Phil believes in helping managers get that slight edge over the rest of the executive field. He calls it "The Leader's-Edge".
Effective delegation is explained in Part Two. Learn how, when and why to delegate and lift yourself from "doing" to management. Learn how to make out meaningful work assignments, how to put in controls and how to get feedback all so that the work gets done efficiently and effectively. The interpersonal relationship between yourself and your subordinates is explained. All actions lead towards motivated subordinates who are willing to take tasks from you and do them properly, thoroughly and on schedule.
Benefits to you in reading this book are that you will measurably increase your ability as a manager. You will get more out of your day in terms of success and achievement. You will gain recognition from your superiors and respect and willingness from your subordinates. All of which can considerably increase your self-esteem and pleasures in your working and social life.
PHIL SINCLAIR (Author) is well-known in his home country for his publications in the field of Human Resources and Personal Development. He is publications director for Leader's-Edge (RSA), author of several books on self-help topics for managers and business entrepreneurs and author of numerous training manuals. More than 100,000 executives world-wide have listened to his seminars. Phil believes in helping managers get that slight edge over the rest of the executive field. He calls it "The Leader's-Edge".
