Vital Conversations: A practical approach to handling difficult conversations, managing conflict, giving feedback and influencing difficult people

There are times when getting what you truly need or want will require you to engage in one or several difficult conversations. This book will enable you to identify, prepare and engage in the kind of challenging conversations that could make all the difference to your most important relationships, business, key projects and personal sanity! Whether you are having to give difficult feedback, end a relationship or get the executive team to discuss an un-discussable issue then "Vital Conversations" will act as your personal difficult conversations coach.

An invaluable addition to the difficult conversation arena. If you read one development book this year make it this one!"

--Malcolm Stern, Channel 4 presenter, psychotherapist and specialist in conflict resolution