From the boardroom to the bedroom to the battlefield, understanding the paradox of conflict as a path to wisdom & harmony.
Every day, in ways big and small, at home or in the workplace, conflict is an unavoidable, even necessary, part of our lives. In the most compassionate and compelling way, "The Heart of Conflict" shows each of us how to meet the challenges of conflict, in terms of both achieving practical results and making sense of our inevitable differences. Unlike so many other works in this field, this book goes beyond negotiation strategies by letting us know how negotiation fits into the larger task of managing conflict. How do we get the other side to the table? What do we do when the conflict is so hot that negotiation is impossible? How do we deal with conflicts that are so deeply buried that no one wants to admit their impact? What do we do when all attempts to resolve conflict fail?
Above all, "The Heart of Conflict" demonstrates that conflict follows a predictable course and that by understanding its fundamental nature we can learn to control it rather than become its victim.
Every day, in ways big and small, at home or in the workplace, conflict is an unavoidable, even necessary, part of our lives. In the most compassionate and compelling way, "The Heart of Conflict" shows each of us how to meet the challenges of conflict, in terms of both achieving practical results and making sense of our inevitable differences. Unlike so many other works in this field, this book goes beyond negotiation strategies by letting us know how negotiation fits into the larger task of managing conflict. How do we get the other side to the table? What do we do when the conflict is so hot that negotiation is impossible? How do we deal with conflicts that are so deeply buried that no one wants to admit their impact? What do we do when all attempts to resolve conflict fail?
Above all, "The Heart of Conflict" demonstrates that conflict follows a predictable course and that by understanding its fundamental nature we can learn to control it rather than become its victim.
