We love eBooks
    Download ITIL® Practitioner Guidance pdf, epub, ebook
    Publisher

    This site is safe

    You are at a security, SSL-enabled, site. All our eBooks sources are constantly verified.

    ITIL® Practitioner Guidance

    By AXELOS

    What do you think about this eBook?

    About

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.


    The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.


    Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers

    Download eBook Link updated in 2017
    Maybe you will be redirected to source's website
    Thank you and welcome to our newsletter list! Ops, you're already in our list.

    eBooks by AXELOS

    Author's page

    Related to this eBook

    Browse collections Find similar eBooks

    Keep connected to us

    Follow us on Social Media or subscribe to our newsletter to keep updated about eBooks world.

    Explore eBooks

    Browse all eBook collections

    Collections is the easy way to explore our eBook directory.