Rediscover how your organization works and where it can be improved by
using simple, yet powerful techniques!
How Work Gets Done will provide the business or IT professional with a practical
working knowledge of Business Process Management (BPM). This book is written in a conversational style that
encourages you to read it from start to finish and master these objectives:
Learn how to identify the goals and drivers important to your organization and
how to align these with key performance measures
Understand how business
strategies, business policies, and operational procedures need to be connected
within a Business Process Architecture
Know the basic building blocks of any
business process - Inputs, Outputs, Guides, and Enablers
Learn how to create a
BPM Center of Excellence in your organization
Acquire the skills to establish
a BPM methodology addressing Enterprise-level, Process-Level, and
Implementation-Level priorities
Learn how to build a Process Competency
Framework encompassing all BPM stakeholders
Obtain the knowledge to improve a
process step-by-step with easy to use techniques and templates such as
swimlanes and flowcharts
How Work Gets Done is a clear, concise, and
well-navigated journey into the world of Business Processes and Business Process
Management. From a practical introduction through advanced topics around
methodology and competencies, it is suitable for business process newcomers and
seasoned practitioners alike. It should be required reading at all levels of
every organization.
Eugene Fucetola - Global Application Messaging and
Integration, Operations Manager, Mars Information Services
If you have always
wished you had a very practical friend who could sit down and talk you through
just what is involved improving how work gets done at your organization, this is
the book!
Paul Harmon - Executive Editor, Business Process Trends and Chief
Methodologist, BPTrends Associates
Artie Mahal has done something that was
thought to be impossible - produce an easily readable book about business
process management. He paints pictures with words, offers many easy-to-grasp
analogies, and stimulates with simplifying charts of complex concepts.
Leon
Fraser- Lecturer, Rutgers Business School
Chapter Listing:
Chapter 1 - Enterprise Business Model
Chapter 2 - Business Process Hierarchy
Chapter 3 - Business Process Blueprint
Chapter 4 - Anatomy of a Process
Chapter 5 - Process Knowledge
Chapter 6 - Business Models
Chapter 7 - Process Configuration
Chapter 8 - BPM Methodology
Chapter 9 - BPM Competencies
Chapter 10 - BPM Services
Chapter 11 - Software Tools
Chapter 12 - NewAge Foods Business Process Case Study
using simple, yet powerful techniques!
How Work Gets Done will provide the business or IT professional with a practical
working knowledge of Business Process Management (BPM). This book is written in a conversational style that
encourages you to read it from start to finish and master these objectives:
Learn how to identify the goals and drivers important to your organization and
how to align these with key performance measures
Understand how business
strategies, business policies, and operational procedures need to be connected
within a Business Process Architecture
Know the basic building blocks of any
business process - Inputs, Outputs, Guides, and Enablers
Learn how to create a
BPM Center of Excellence in your organization
Acquire the skills to establish
a BPM methodology addressing Enterprise-level, Process-Level, and
Implementation-Level priorities
Learn how to build a Process Competency
Framework encompassing all BPM stakeholders
Obtain the knowledge to improve a
process step-by-step with easy to use techniques and templates such as
swimlanes and flowcharts
How Work Gets Done is a clear, concise, and
well-navigated journey into the world of Business Processes and Business Process
Management. From a practical introduction through advanced topics around
methodology and competencies, it is suitable for business process newcomers and
seasoned practitioners alike. It should be required reading at all levels of
every organization.
Eugene Fucetola - Global Application Messaging and
Integration, Operations Manager, Mars Information Services
If you have always
wished you had a very practical friend who could sit down and talk you through
just what is involved improving how work gets done at your organization, this is
the book!
Paul Harmon - Executive Editor, Business Process Trends and Chief
Methodologist, BPTrends Associates
Artie Mahal has done something that was
thought to be impossible - produce an easily readable book about business
process management. He paints pictures with words, offers many easy-to-grasp
analogies, and stimulates with simplifying charts of complex concepts.
Leon
Fraser- Lecturer, Rutgers Business School
Chapter Listing:
Chapter 1 - Enterprise Business Model
Chapter 2 - Business Process Hierarchy
Chapter 3 - Business Process Blueprint
Chapter 4 - Anatomy of a Process
Chapter 5 - Process Knowledge
Chapter 6 - Business Models
Chapter 7 - Process Configuration
Chapter 8 - BPM Methodology
Chapter 9 - BPM Competencies
Chapter 10 - BPM Services
Chapter 11 - Software Tools
Chapter 12 - NewAge Foods Business Process Case Study
