Written by a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, this book discusses solving problems on their FIRST occurrence while emphasizing software supportability and serviceability.
Who should read this book?
-- Software professional engineers and managers
-- End-users, system administrators and their managers
-- Software engineering students.
What will the readers of this book learn?
-- How to optimize use of pre-existing software problem solving features
-- How to choose the best products to improve first fault problem-solving
-- How to get the best results when problems occur on outsourced and cloud-placed work
-- How to choose amongst first-fault tools, second-fault tools, and manual problem solving methods to best advantage for difficult problems
-- How to be an educated consumer or creator of future problem-solving software.
What is the business value of reading this book?
--Saving money on problem solving resources (servers, storage, network, software, power, space, cooling, personnel)
-- Keeping customers happier since their issues are resolved sooner
-- Reducing the durations of computer service outages that affect external clients
-- Decreasing operational overhead and encouraging sustainable, higher-performing organizations and enterprises through best problem-solving practices
What else is special about this book?
-- 21 original illustrations to feed the soul and tickle the funny-bone.
-- 21 thought-provoking quotes to feed the intellect and the spirit.
-- An extensive bibliography to aid in clarification and personal growth.
Who should read this book?
-- Software professional engineers and managers
-- End-users, system administrators and their managers
-- Software engineering students.
What will the readers of this book learn?
-- How to optimize use of pre-existing software problem solving features
-- How to choose the best products to improve first fault problem-solving
-- How to get the best results when problems occur on outsourced and cloud-placed work
-- How to choose amongst first-fault tools, second-fault tools, and manual problem solving methods to best advantage for difficult problems
-- How to be an educated consumer or creator of future problem-solving software.
What is the business value of reading this book?
--Saving money on problem solving resources (servers, storage, network, software, power, space, cooling, personnel)
-- Keeping customers happier since their issues are resolved sooner
-- Reducing the durations of computer service outages that affect external clients
-- Decreasing operational overhead and encouraging sustainable, higher-performing organizations and enterprises through best problem-solving practices
What else is special about this book?
-- 21 original illustrations to feed the soul and tickle the funny-bone.
-- 21 thought-provoking quotes to feed the intellect and the spirit.
-- An extensive bibliography to aid in clarification and personal growth.
