You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructivenot combative. Difficult Conversations walks you through:
Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executivesfrom the most trusted source in business. Also available as an ebook.
Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executivesfrom the most trusted source in business. Also available as an ebook.
