Building on the success of the first edition, this new
edition is aligned with the latest, vital ITIL version 3
content. At the core of this volume is the fundamental
principle that the IT Service Catalog has transformed
from its role as being one output in the Service Level
Management process to becoming the cornerstone
deliverable item of a successful IT Service Management
organization.
NEW! Service Catalog Tools chapter! The Service
Catalog is the tool through which IT can define its
business value by providing clear, easy-to-access
services and support for all other business units
striving to achieve corporate goals.
This edition gives practical guidance on how to setup
and develop the structures of the Service Catalog.
Readers learn how the Service Catalog plays a critical
role in demonstrating real value to the consumers of IT
services including:
• Business Customers
• Business Users
• Peer IT Groups
Written by industry experts and using real case studies,
this valuable text takes the reader beyond the
theoretical to focus on the real business benefits of
Service Catalogs and provides the steps for a successful
implementation within any organization.
FREE Service Catalog Templates making this book one
of the most valuable additions to your IT library.
edition is aligned with the latest, vital ITIL version 3
content. At the core of this volume is the fundamental
principle that the IT Service Catalog has transformed
from its role as being one output in the Service Level
Management process to becoming the cornerstone
deliverable item of a successful IT Service Management
organization.
NEW! Service Catalog Tools chapter! The Service
Catalog is the tool through which IT can define its
business value by providing clear, easy-to-access
services and support for all other business units
striving to achieve corporate goals.
This edition gives practical guidance on how to setup
and develop the structures of the Service Catalog.
Readers learn how the Service Catalog plays a critical
role in demonstrating real value to the consumers of IT
services including:
• Business Customers
• Business Users
• Peer IT Groups
Written by industry experts and using real case studies,
this valuable text takes the reader beyond the
theoretical to focus on the real business benefits of
Service Catalogs and provides the steps for a successful
implementation within any organization.
FREE Service Catalog Templates making this book one
of the most valuable additions to your IT library.
