ATTENTION COLLEGE STUDENTS: If you need to write a paper on customer service, then this is the perfect reference. It's simple, easy to understand, and right to the point.
This book focuses on customer service in organizations. It examines departmental structure, analyzes representatives’ skills, explores reasons for failure, suggests methods of improvement, and discusses the future of the concept. The text is informational and educational, and it is written for easy understanding at all reader levels.
If you are interested in learning about customer service in organizations, then this book is for you.
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