Business Benchmarking

This eBook article focuses on business benchmarking. The content compares three supermarkets and what there queuing times are. Queuing is a major issue for many companies around the world so the findings can also be possibly generalised to organisations globally. The majority of customers do not want to spend much time queuing after selecting their desired products so it is important for businesses to be aware of this. The research uses questionnaires to gather data. This article is useful in understanding the concept of comparing business performance in order to better deal with competitors.