Key Features
- Create interactive bots on platforms such as Facebook Messenger, Kik, Telegram, and Skype to automate workflows
- Create a bot that works with SQL Server and Skype to deal with HR requests within a company
- Work with some of the most cutting-edge and widely-used APIs and messaging platforms to create interactive customer-facing experiences and automate work
Book Description
The bots are taking over! Messenger-based bots are expected to become the dominant software UI for the next generation of applications. Slack, Telegram, and Facebook are driving a new approach where “threads are the new apps.”
This book shows you how to create work automation bots that interact with users through Slack, e-mail, Skype, Twitter, and more using Node.js. You’ll learn to create conversational UIs for your Node.js apps, and then use those UIs to provide workflow automation tools. You will handle customer service requests that come in through messenger systems.
Then, you'll interpret the natural language to reveal the user’s intent and respond accordingly. You will also learn how to automate processes that involve several people, such as processing holiday requests, arranging meetings, or sending updated reports on time. Last, you’ll create bots that can handle and manipulate documents, URLs, and other items of content.
By the end of the book, you will understand the importance of bots and why they are beneficial to any organization.
What you will learn
- Create a bot template that responds to e-mails based on certain ruling criteria
- Interact with SMS and perform some basic Natural Language Processing using the Twilio API for Node.js
- Work with the Skype Web SDK and Node.js to create a bot that works with SQL Server and Skype
- Build an automated Flight Information Agent bot using the Twitter and Google Flights APIs
- Use the Slack API to create a team collaboration task management (to-do list) bot
- Create a scheduling bot for teams using the Facebook Messenger API
- Interact with BotKit along with MySQL and Amazon S3 to create a document management bot in Node.js
- Leverage ICR and Azure Table Storage from Node.js to create a bug tracking bot
- Integrate Force.com API and Kik to create a Salesforce CRM bot
About the Author
Ed Freitas is Creator of MyTabl.es, Top Ten System Advisor, DriveVirtual Investor and Advisor, and Employee of the Year three times at two different companies.
He has lived in six countries (two in the Americas, four in Europe) and is fluent in four languages. He is Senior C# / .NET (OCR & eFLOW) Specialist, JavaScript SPA Developer, and Big Data Consultant. Ed started Vensoft and created the first software in Latin America about flare dispersion / heat radiation for PDVSA / Citgo.
He is passionate about delivering amazing customer service and has been working as a consultant for companies all over the world.
