Think you can spot the leaders in your company? Don’t assume that you
can identify them by their positions. What about those employees who
consistently step up: the field agent who solves a previously
intractable problem; the service rep who thinks outside the box and
creates unshakeable customer loyalty. These are more than “good
employees”. . . these are “hidden leaders”. . . and they are critical to
an organization’s long-term success.
Managers today need to make the most of all their resources—and The
Hidden Leader shows them how to recognize and cultivate these
talented but under utilized employees, who:
Demonstrate integrity • Lead through authentic relationships • Focus on
results • Work from clear customer purpose • Fulfill the value promise
of the company
Supported by real-world examples of hidden leaders in action—and QR
codes readers can scan for instant access to online assessments—the book
helps managers discover these secret saviors and enable them to deliver
even greater value to customers.
