This is an updated version with hyperlinks for kindle reader.
This book is helpful for the people who are in small IT companies and trying to setup new IT services for their customers. At the same time experienced IT Sales managers can use some of the practices mentioned in it.
And also this can be used by the IT professional who are going to attempt ITIL V3 Service Design exam to know different scenarios in each of its sub-process.
This book is helpful for the people who are in small IT companies and trying to setup new IT services for their customers. At the same time experienced IT Sales managers can use some of the practices mentioned in it.
And also this can be used by the IT professional who are going to attempt ITIL V3 Service Design exam to know different scenarios in each of its sub-process.