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    Effective Questioning Techniques: Pinpoint Customer Service Skill Development Training Series

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    Effective Questioning Techniques: Pinpoint Customer Service Skill Development Training Series

    By Timothy F. Bednarz

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    "Effective Questioning Techniques" presents effective questioning tactics, strategies and techniques. It helps customer service representatives to more effectively identify their customers' needs and establish rapport with them by learning how to properly use questions to develop information and immediately pinpoint the root causes of problems
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