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    Managing Customer Complaints: for customer service staff and managers (Business…

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    Managing Customer Complaints: for customer service staff and managers (Business Skills Development Series Book 3)

    By Tracy Tappenden

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    This training book from Spearhead training looks at how to handle customer complaints. Customer service staff and managers will find this self-development book, which contains exercises and model answers, a valuable resource to ensure that they handle complaints effectively and professionally.
    Download eBook Link updated in 2017
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