Controlling Angry Customers
By John Schafer
What do you think about this eBook?
About
Angry customers present one of the greatest challenges for salespeople. Developing effective strategies to cope with anger reduce customer complaints and form the cornerstone for good will and repeat business. An effective anger management strategy keeps the focus of the conversation on customers, allows them to vent, and offers a directed course of action. This article presents simple, effective techniques to control angry customers.
Download eBook
Link updated in 2017
Maybe you will be redirected to source's website