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    Controlling Angry Customers

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    Controlling Angry Customers

    By John Schafer

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    Angry customers present one of the greatest challenges for salespeople. Developing effective strategies to cope with anger reduce customer complaints and form the cornerstone for good will and repeat business. An effective anger management strategy keeps the focus of the conversation on customers, allows them to vent, and offers a directed course of action. This article presents simple, effective techniques to control angry customers.
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