No Lizards in My Shoes is a tale of the travels of Larry the Lizard and the Lizard Wizard, the greatest sage of customer service. They visit many human eras and civilizations to see how the concept of customer
service developed, and became the basis for the strategies and tactics of
Motorola, GE, McDonalds, Disney, REI and other successful companies.
No Lizards in My Shoes will provide readers (as it did Larry) with the knowledge to become the next Lizard Wizard in their own companies or organizations, energizing them to exceed their customers’ expectations.
The book also introduces GEMS (Great Employees Managing Service) and
TIPS (Targeted Incentive Pay Systems), two specific programs that can be applied to any customer service environment.
This book is a fable that any reader will enjoy and a parable that teaches the importance of individual responsibility for customer satisfaction, as represented by the transformation of Larry the Lizard into the next Lizard Wizard.
service developed, and became the basis for the strategies and tactics of
Motorola, GE, McDonalds, Disney, REI and other successful companies.
No Lizards in My Shoes will provide readers (as it did Larry) with the knowledge to become the next Lizard Wizard in their own companies or organizations, energizing them to exceed their customers’ expectations.
The book also introduces GEMS (Great Employees Managing Service) and
TIPS (Targeted Incentive Pay Systems), two specific programs that can be applied to any customer service environment.
This book is a fable that any reader will enjoy and a parable that teaches the importance of individual responsibility for customer satisfaction, as represented by the transformation of Larry the Lizard into the next Lizard Wizard.
