People who are successful in business rarely get where they are by luck alone. The best workers and managers — at whatever level — achieve success by developing their knowledge, skills and abilities in the right directions. By taking a structured approach to both your personal development, and the way you approach tasks in the workplace, you can improve your efficiency and effectiveness, as well as your career prospects.
‘Communication Skills for Success’ provides a comprehensive set of tools and techniques that will help you to get your point across in every situation, covering topics such as questioning and listening, reading body language, and business writing skills, as well as including invaluable advice on how to achieve results through meetings and negotiation.
Anyone who works in business will find value in the information contained in this book; however it is particularly suited to those entering supervisory or management positions for the first time. You will find the book full of useful frameworks and practical advice that will help you to succeed in your business communication, from day-to-day tasks such as handling telephone calls to delivering effective presentations.
Contents include:
Chapter 1: Verbal communication
Chapter 2: Face-to-face communication
Chapter 3: Telephone communication
Chapter 4: Meetings
Chapter 5: Negotiation
Chapter 6: Presentations
Chapter 7: Written communication
Bonus chapter: Tips for writing style and consistency
‘Communication Skills for Success’ is the second book in the Business Shorts series. Book one, ‘Getting Things Done in Business’, provides a comprehensive set of tools and techniques that will help you achieve your goals in business. Future books will cover subjects including coaching and training, customer care, and people management.
The authors
Julie Lewthwaite is an experienced manager and trainer who has worked in retail, telecommunications and the not-for-profit sector, focusing on local enterprise and business creation. She has written a wealth of material for trainers and learners, and her courses have been used both nationally and internationally. Her first business books were published in 2000.
Steven Miscandlon worked in the retail banking sector for fourteen years before becoming a freelance writer. In addition to articles published in international business magazines, he has written extensively for corporate clients in various industries, from insurance and financial services to engineering and technology. He is the author of the ebook ‘A Landlord’s Guide to Letting’, published in 2012.
‘Communication Skills for Success’ provides a comprehensive set of tools and techniques that will help you to get your point across in every situation, covering topics such as questioning and listening, reading body language, and business writing skills, as well as including invaluable advice on how to achieve results through meetings and negotiation.
Anyone who works in business will find value in the information contained in this book; however it is particularly suited to those entering supervisory or management positions for the first time. You will find the book full of useful frameworks and practical advice that will help you to succeed in your business communication, from day-to-day tasks such as handling telephone calls to delivering effective presentations.
Contents include:
Chapter 1: Verbal communication
Chapter 2: Face-to-face communication
Chapter 3: Telephone communication
Chapter 4: Meetings
Chapter 5: Negotiation
Chapter 6: Presentations
Chapter 7: Written communication
Bonus chapter: Tips for writing style and consistency
‘Communication Skills for Success’ is the second book in the Business Shorts series. Book one, ‘Getting Things Done in Business’, provides a comprehensive set of tools and techniques that will help you achieve your goals in business. Future books will cover subjects including coaching and training, customer care, and people management.
The authors
Julie Lewthwaite is an experienced manager and trainer who has worked in retail, telecommunications and the not-for-profit sector, focusing on local enterprise and business creation. She has written a wealth of material for trainers and learners, and her courses have been used both nationally and internationally. Her first business books were published in 2000.
Steven Miscandlon worked in the retail banking sector for fourteen years before becoming a freelance writer. In addition to articles published in international business magazines, he has written extensively for corporate clients in various industries, from insurance and financial services to engineering and technology. He is the author of the ebook ‘A Landlord’s Guide to Letting’, published in 2012.
