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    Back Pocket Coach: 33 Effective Communication Strategies for Work & Life

    By Diane Brennan

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    Have you ever been in a situation that was emotionally charged and the stakes were high? And it was difficult to find the right words? We’ve heard this type of situation all too frequently from people we’ve worked with over the years, which is what led us to create Back Pocket Coach.

    Back Pocket Coach provides 33 power-packed communication strategies to support you in creating satisfying conversations that result in good outcomes for you and others. These just-in-time strategies will allow you to move through conversations masterfully—whether you’re engaging with one person or a team of people.

    Some examples of how Back Pocket Coach can help: You need to give your boss, a client, or a direct report some difficult feedback and don’t know where to start. You want to get an unproductive meeting back on track and need an effective strategy to do so. You want to establish clarity on a task but want to avoid stepping on any toes. You need to make an important request (of your boss, co-worker, spouse, or mother-in-law) and the situation is delicate. You need strategies for reflecting on what’s working and what’s not, and want to make sure you spend time focusing on the right things.

    Back Pocket Coach can help you with all of the above—and much, much more. Choose the best strategy for your situation in one of two ways: 1) Table of Contents or 2) Situations / Issues list. The Situations / Issues list includes over twenty commonly occurring concerns and provides suggestions for strategies to address each. Whether choosing from the Table of Contents or the Situations / Issues list, navigating is easy with clickable links.

    Before long you’ll find that your interactions with others are becoming more satisfying, and your outcomes are improving. How great is that!
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